Terms & Conditions

1. Definitions

In these Terms (“Terms”):

“We”, “us”, “our” means Ecom Novo.

“Client”, “you”, “your” means the person or business purchasing our services.

“Services” means any services we provide, including Shopify store design, development, conversion-rate optimisation (CRO), speed optimisation, migrations, and other digital services.

“Agreement” means the contract between you and us, which includes the proposal, scope of work, quotation, and these Terms.

2. Acceptance of Terms

By placing an order, signing a proposal, or otherwise instructing us to begin work, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not proceed.

3. Scope of Services

3.1 We will provide Services as stated in the agreed proposal or scope of work.
3.2 You agree to provide all required information, access, and cooperation necessary to complete the Services.
3.3 We will perform Services with professional skill and care, but we do not guarantee specific results (such as increased conversion rates, sales, or traffic) unless expressly stated in writing.

4. Fees & Payment

4.1 Fees are specified in the proposal or product page.
4.2 Payment must be made according to the payment terms in the proposal or at checkout.
4.3 If payment is late, we may suspend work or withhold deliverables.

5. Non-Refundable Services

The following services are strictly non-refundable after purchase:

“In-Depth CRO Audit for Your Shop”

“Shopify Speed Optimization (SpeedBoost Service)”

Once you submit your store URL or once we begin working on the service, no refund will be issued.

6. Changes & Additional Work

6.1 Work is performed according to the agreed scope. Any changes outside the scope may require additional payment.
6.2 Delivery timelines are estimates unless expressly guaranteed in writing.

7. Client Responsibilities

7.1 You warrant that all content provided by you is lawful and that you have the rights to use it.
7.2 You must provide all necessary access (Shopify admin, analytics, etc.).
7.3 You agree to respond promptly and provide approvals when needed.

8. Intellectual Property

8.1 You retain rights to all pre-existing content.
8.2 After full payment, you receive a non-exclusive licence to use the deliverables we create.
8.3 We may use completed work in our portfolio unless you request otherwise in writing.

9. Confidentiality

Both parties agree to keep all non-public information confidential and use it solely for purposes related to the Services.

10. Limitation of Liability

10.1 Our maximum liability is limited to the amount paid by you for the specific service that caused the claim.
10.2 We are not liable for indirect or consequential damages, including loss of profits, business, or data.
10.3 We do not guarantee specific performance results unless explicitly stated.

11. Warranties

11.1 We warrant that we will perform Services with reasonable professional skill and care.
11.2 Except as stated in these Terms, all other warranties are excluded to the fullest extent permitted by law.

12. Term & Termination

12.1 The Agreement begins when you accept a proposal or place an order.
12.2 Either party may terminate the Agreement for a material breach if it is not remedied within 14 days of written notice.
12.3 Upon termination, you must pay for all work completed up to the termination date.

13. Data Protection

We process personal data in accordance with GDPR and our Privacy Policy.

14. General Provisions

14.1 If any provision is deemed invalid, the remaining provisions stay in effect.
14.2 A waiver of rights in one instance does not constitute a waiver in the future.
14.3 These Terms constitute the entire agreement between the parties.